We, as Booked.net, accept that privacy has an important value for you, as for the user, and understand that making a reservation online involves a significant amount of trust on your part.
We highly appreciate the trust you have put in us by using the Booked.net services, and are committed to protecting the collection, use and disclosure of the personal details you provide us with.
We do respect your right to privacy and will only process personal information you give us in compliance with applicable data protection laws.
Credit Card information
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. When you enter personal information during the reservation process your data is protected by Secure Socket Layer (SSL) technology to ensure the protection of the privacy of the exchanged data between clients and our servers.
Our booking service is compliant with PCI DSS certification, which is an information security standard created to increase controls around cardholder data and reduce credit card fraud. It is applied to organizations that handle such credit card brands as MasterCard, Visa, American Express, etc.
What information do we collect?
We collect your personal details that you provide us with when using this Website. Personal data may include your name, address, phone number, credit card details, email address, name and location of the accommodation and/or length of stay. Additionally, when using Booked.net services, even if you do not make a reservation, we may collect other certain information, such as your IP address, geographic data, your nationality, search preferences related to specific searches, which browser you are using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are making a reservation via a mobile device, we might also use data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.
Travel Companion Information
When you make a reservation for someone else through our Website, we will ask personal information about that person. You should get the permission of other individuals before providing us with their personal details, as any access to view their information will be available only by entering your booking number and PIN-code on My bookings page.
How do we use your information?
The information you provide us with will be strictly used only for the following purposes:
processing your online reservations and ensuring you get the best possible service;
verifying your identity;
conducting market analysis and making general improvements to our site;
informing the hotel, you have chosen to stay in, about your reservation in order to obtain confirmation;
providing you with the services you request;
sending you your hotel booking confirmation and updates;
allowing our support personnel to provide assistance to you, if necessary.
Who does Booked.net share your information with?
Third-party service providers: We use service providers to process your personal information on our behalf. Third party service providers are bound by confidentiality clauses and are not allowed to use your personal details for other purposes than instructed by Booked.net.
Payment providers and (other) financial institutions: When a chargeback is requested for your Reservation by either you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your booking confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.
Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal information to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.
In order to complete your reservation, we transfer relevant reservation details to the Hotel Provider you have booked with. Depending on the Reservation and the Hotel Provider, this can include your name, contact and payment details, the names of the guests travelling with you and any preferences or other information you specified when you made the Reservation. If you have a question about your Accommodation, we may contact the Hotel Provider and ask them to manage your request. Unless payment is made during the booking process via the Booked.net website, we will forward your credit card details to the booked Hotel Provider for further handling (assuming you have provided us with those details during your booking process). In cases of reservation-related disputes, we may give the Hotel Provider information about the reservation process as needed to handle the dispute. This may include a copy of your reservation confirmation as proof that the Reservation was actually made.
Information automatically collected from your computer
We automatically collect some information about your computer when you visit this Website. For example, we will collect your IP address and web browser software such as Firefox, Safari, or Internet Explorer. We may also collect data about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience, inhibiting fraud and providing you with a more effective service.
How can you control the personal data you have given to Booked.net?
The newly-released General Data Protection Regulation gives you the right, upon request, to access your personal data we hold about you and information about how this personal data is being processed. You also have the right to request removal of personal data related to you by contacting our Customer Service.
In case you want to inquire about any personal information we may have about you, please send us a written request by email to the address set out below. Please state “Request my personal data” in the subject line of your email and be sure to include your full name, address, your telephone number and a copy of a document evidencing your identity (such as an ID card or passport) so we can verify your identity.
If any statement in this Policy is unacceptable to you, you have the right to request removal of your Personal Information (and/or that of other individuals for whom you made reservations) from our records. In order to ask that we delete your Personal Information, please, contact us by email and choose “Remove my personal data” as an email subject line.
Who is responsible for the processing of personal data via Booked.net and how to contact us?
Our contact details
Booked.net is an on-line hotel booking system devised by the fast-growing European company Ciliara Trading Limited, which is a private limited liability company, incorporated under the laws of Cyprus. VAT Number is CY 10157423i.
If you have any suggestions or remarks about this privacy statement, please send us an email to: customer.service@Booked.net or call us at +44 (0)20 3026 5047.